Troubleshooting
Why can't I login?
You must be enrolled in marching band for the current academic year to access this site. The current academic year is defined from July 1 - June 30. If you are enrolled in marching band for the coming Fall but it is prior to July 1, you will not be able to login. You will be able to login beginning July 1. If you are unable to currently enroll, please contact the band office with your 4x4 and you will be able to gain access to the site. NOTE: If you have just enrolled in the past few hours, the system may not have updated yet. Please wait 24 hours and try again. If you are sure you have done the above steps and are still experiencing trouble, please email the band office. Please be sure to include your 4x4, which browser and what version of that browser you are using.
Why do I need to login?
The information gathered on the website helps us maintain more accurate records and ensures that we can get important information to you as quickly as possible. Most of the information is used only for statistical purposes. The security of this portion of the website also allows us to post information that could be a security or privacy risk. While we never anticipate any problems, events such as September 11 made us rethink all our procedures to best protect our students. Each week we post our game day schedule so that parents and fans can be a part of our game day experience.
Why can't I open the audition files?
The audition files are .pdf files (portable document format) and are the industry standard for file sharing. Anyone can view the files by downloading the free Adobe Reader. If you are having trouble:
- Be sure you have Adobe installed. If you download the program files and the computer does not recognize them (i.e. the document icon is blank), chances are you do not have it installed. A short download should fix this.
- If you have installed the program but not restarted your computer, try restarting and downloading the audition file again.
- If you have the program installed but it will not read the file, check the version by opening Acrobat and finding "About Acrobat". It is under the Acrobat menu on Mac and under help on PC. The most recent version is 8.1. If you don't have version 7.0 or higher, you need to download the most recent version.
